Refund policy

Last updated: 08/09/2025

Thank you for shopping with Outchase. We value your trust and want you to feel confident in your purchase.

Refund Eligibility

  • Refund requests are accepted within 48 hours of purchase.
  • To qualify, the item must be unused, in its original packaging, and in the same condition as received.
  • After 48 hours, all sales are considered final and non-refundable.

Shipping Costs

  • Customers are responsible for covering all shipping costs associated with returning an item.
  • Shipping fees are non-refundable. The refund will apply only to the product price (excluding original and return shipping).

How to Request a Refund

To initiate a refund within 48 hours of purchase, please contact us with your order details:

  • Email: outchase.2024@gmail.com
  • Tel: +41 79 857 49 84

Policy Changes

We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon posting to our website.